Booking Terms and Conditions at Citadines Barbican
Cancellation and No Show Policy A cancellation notified at any time prior to 15:00 the day prior to arrival, will not be subject to a cancellation fee. For a cancellation notified at any time after 15:00 prior to the day of arrival or for a “no show”, The property will retain or invoice an amount as follows: For stays of under 7 nights, the value of one night's stay; For stays of between 7 nights to 29 nights, the value of two nights' stay; and For stays of more than 29 nights, the value of three nights' stay. The effective date of a written cancellation from a resident will be the date of receipt of that cancellation at the Apart'hotel. Group reservations are subject to separate group cancellation policies, available on request.
Deposits The property may require a copy of a credit card upon booking to cover any incidentals.
Check-in/ Check-out time Check-in is availbale from 3pm, check-out is before 11am
Price Quotation The price of the rental includes the cost of water, electricity, gas, weekly cleaning and linen/towel services. The price of the rental does not include the costs of additional services requested and does not include any personal insurance cover. Citadines recommends that the resident should take out all relevant insurance cover. An inventory of equipment and utensils is placed in each apartment, and it is the obligation of the resident to verify the completeness of the inventory and the state of repair and condition of all equipment and utensils upon arrival in the apartment. In the event of discrepancies, the resident shall report such discrepancies within four hours of arrival to reception. If no discrepancy is reported, the resident is deemed to have accepted the inventory.
Modification to reservations Subject to availability and at the discretion of the management, the length of stay can be extended, although there will be no obligation to allocate the same apartment or to apply the same rate. If the duration of the reserved stay is to be shortened, then the applicable tarif for that shorter duration will come into force. Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively to the resident's account. The new rate will be effective from the original date of arrival.
Obligations of the resident Citadines reserves the right to demand a security deposit on arrival. The apartment will be made available to the resident in good order. The resident is responsible for taking all reasonable care of the apartment and its contents. Except in the case of normal wear and tear, the resident will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our local representatives. The cost of the repair or replacement must be agreed and paid to Citadines. A final inventory and check of the apartment will be conducted on or before the resident's departure. Citadines will charge a resident for any item of equipment or utensils missing from the inventory and/or for any damage caused to the apartment. We reserve the right to enter (either ourselves or through sub-contractors) the rented apartment at any time (with due regard to the convenience of the resident) for inspections, maintenance, cleaning and security purposes and to ensure due performance of this agreement by the resident.
Liability Neither Citadines nor its representatives: take any liability for theft or damage to personal belongings in the apartment (including those deposited in the individual safe), parking garages, storage facilities, or any other way during the period of the booking; shall be liable to the resident for any special, consequential or incidental damages howsoever arising during the period of the booking; or shall have any liability for any complaint submitted after the resident has left the apartment. Subject to this agreement,the resident (and/or the Paying Entity) indemnifies and holds harmless Citadines and its affiliates, subsidiaries, officers, employees and agents from and against any loss (including legal costs and expenses)or liability incurred at law, in equity or otherwise by any of those indemnified arising from any personal injury or death caused by any negligent act or omission by the resident.
